FAQ

Do i have to register for an account before ordering?

Yes, you do. Having an account with us will make placing your future orders more convenient! Just go to login page to create a new account, if it’s your first time here.

I cant remember my password. Please help?

You may reset your password by visiting the login page and clicking on the “Forgot Password?” link.

I’d like to change my account details?

You may change your account details after you’ve logged into your account here. You may change your details by clicking on the My Address or My Details button there.

Do you accept cash on delivery?

As we operate predominantly online, the payment for your order must be made on our website.

How do i make payment?

We have several payment methods available on our online store – credit/debit card, local online bank transfer, and PayPal.

The payment authentication page is not loading after i key in the OTP/TAC. What should i do?

Please contact us and we will assist you further from there.

How do I know if my order been confirmed?

Once you’ve successfully placed your order, you will receive a confirmation email from us. As this is an automatically generated email, do check your spam folder if you do not see the email in your inbox. You may also view your confirmed orders here when you’re logged into your account.

How do i make changes to the order I’ve already placed?

If you need a message, address or delivery date changed, do contact us with your order number and change request as soon as possible. Depending on your order and delivery status, we will confirm with you whether the changes may be made. Orders that have already been prepared, picked up or are en route cannot be changed. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

How do I place an order?

To place an order, just head over to our online store, select the delivery date and item, fill in your order details and message, checkout to make payment and you’re done!

I would like to make a special bulk or corporate order.

Just drop us an email at info.trophyStation@gmail.com and we will get back to you soonest!

What if I’d like to cancel my order?

If you would like to cancel your order, do drop us an email at enquiry@etrezo.com with your order number. Depending on your order and delivery status, we will confirm with you whether the cancellation can be made. Orders that have already been prepared, picked up or are en route cannot be cancelled. So, it’s preferable that you get in touch with us at least 24 hours before the delivery of your order.

The full value of your cancelled order will be returned to you via a store credit coupon. If a monetary refund is preferred, kindly note that a RM10 administrative fee will be incurred. Alternatively, you may opt to reschedule your order to a future date – free of charge!

What is pre-order ?

You can place your order over our online store, select the future delivery date and item. (At least 14days before the delivery date)

What language can the message be in?

Your messages can be in English, Malay, Chinese characters. Emojis and emoticons may be included as well!