FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

You can browse our products on this website and contact our sales team via WhatsApp, email, or phone for enquiries, quotations, and order confirmation.

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2. Can I order directly from the website?

No. This website serves as a product catalogue only. Online ordering is currently not available.

Please contact us directly to place your order.

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3. Do the products include engraving or printing?

Many of our products can be customised with engraving, logo printing, UV printing, colour printing, or personalised text.

Please contact us for available customisation options.

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4. Can I request a quotation?

Yes. Simply send us the product code, quantity, and your customisation requirements via WhatsApp or email, and we will prepare a quotation for you.

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5. Is there a minimum order quantity (MOQ)?

The minimum order quantity varies depending on the product.

Please contact our sales team for more information.

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6. How long does production take?

Production time depends on the product type, quantity, and customisation requirements.

Our sales team will advise you of the estimated lead time when your order is confirmed.

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7. Can I make changes after confirming my order?

Changes may be accepted only before production begins.

Once artwork has been approved and production has started, changes or cancellations cannot be guaranteed.

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8. Do you provide artwork proof before production?

Yes.

For customised products, an artwork proof will be provided for your approval before production begins.

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9. What file formats do you accept for logos or artwork?

For the best printing or engraving results, we recommend providing artwork in AI, PS, PDF, or high-resolution PNG format.

If you are unsure whether your artwork is suitable, please send it to us and our team will be happy to assist.

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10. Do you offer delivery?

Yes.

We provide delivery throughout Malaysia via courier or our appointed delivery service.

Customers may also arrange self-collection.

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11. Do you accept bulk or corporate orders?

Yes.

We welcome bulk orders from companies, schools, government agencies, clubs, associations, and event organisers.

Please contact us for special pricing and quotations.

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12. Can you customise products with our company logo?

Yes.

We can customise selected products with your company logo, event logo, names, dates, and other personalised details, subject to product suitability.

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13. How can I contact Ancient Pewter?

You may contact us via:

• WhatsApp
• Phone
• Email
• Contact Form on our website

Our sales team will be happy to assist.