{"id":4437,"date":"2020-09-28T09:44:18","date_gmt":"2020-09-28T01:44:18","guid":{"rendered":"https:\/\/ancientpewter.com.my\/wp3\/?page_id=4437"},"modified":"2026-08-04T15:02:13","modified_gmt":"2026-08-04T07:02:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/ancientpewter.com.my\/wp3\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/ancientpewter.com.my\/wp3\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1141\" height=\"314\" src=\"https:\/\/ancientpewter.com.my\/wp3\/wp-content\/uploads\/2020\/09\/APMFG_new.gif\" alt=\"\" class=\"wp-image-1377\" style=\"width:253px;height:69px\"\/><\/a><\/figure><h2 class=\"wp-block-heading\">Frequently Asked Questions (FAQ)<\/h2><p class=\"wp-block-paragraph\"><\/p><h3 class=\"wp-block-heading\">1. How do I place an order?<\/h3><p class=\"wp-block-paragraph\">You can browse our products on this website and contact our sales team via <strong>WhatsApp<\/strong>, email, or phone for enquiries, quotations, and order confirmation.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">2. Can I order directly from the website?<\/h3><p class=\"wp-block-paragraph\">No. This website serves as a product catalogue only. Online ordering is currently not available.<\/p><p class=\"wp-block-paragraph\">Please contact us directly to place your order.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">3. Do the products include engraving or printing?<\/h3><p class=\"wp-block-paragraph\">Many of our products can be customised with engraving, logo printing, UV printing, colour printing, or personalised text.<\/p><p class=\"wp-block-paragraph\">Please contact us for available customisation options.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">4. Can I request a quotation?<\/h3><p class=\"wp-block-paragraph\">Yes. Simply send us the product code, quantity, and your customisation requirements via WhatsApp or email, and we will prepare a quotation for you.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">5. Is there a minimum order quantity (MOQ)?<\/h3><p class=\"wp-block-paragraph\">The minimum order quantity varies depending on the product.<\/p><p class=\"wp-block-paragraph\">Please contact our sales team for more information.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">6. How long does production take?<\/h3><p class=\"wp-block-paragraph\">Production time depends on the product type, quantity, and customisation requirements.<\/p><p class=\"wp-block-paragraph\">Our sales team will advise you of the estimated lead time when your order is confirmed.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">7. Can I make changes after confirming my order?<\/h3><p class=\"wp-block-paragraph\">Changes may be accepted only before production begins.<\/p><p class=\"wp-block-paragraph\">Once artwork has been approved and production has started, changes or cancellations cannot be guaranteed.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">8. Do you provide artwork proof before production?<\/h3><p class=\"wp-block-paragraph\">Yes.<\/p><p class=\"wp-block-paragraph\">For customised products, an artwork proof will be provided for your approval before production begins.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">9. What file formats do you accept for logos or artwork?<\/h3><p class=\"wp-block-paragraph\">For the best printing or engraving results, we recommend providing artwork in <strong>AI, PS, PDF, or high-resolution PNG<\/strong> format.<\/p><p class=\"wp-block-paragraph\">If you are unsure whether your artwork is suitable, please send it to us and our team will be happy to assist.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">10. Do you offer delivery?<\/h3><p class=\"wp-block-paragraph\">Yes.<\/p><p class=\"wp-block-paragraph\">We provide delivery throughout Malaysia via courier or our appointed delivery service.<\/p><p class=\"wp-block-paragraph\">Customers may also arrange self-collection.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">11. Do you accept bulk or corporate orders?<\/h3><p class=\"wp-block-paragraph\">Yes.<\/p><p class=\"wp-block-paragraph\">We welcome bulk orders from companies, schools, government agencies, clubs, associations, and event organisers.<\/p><p class=\"wp-block-paragraph\">Please contact us for special pricing and quotations.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">12. Can you customise products with our company logo?<\/h3><p class=\"wp-block-paragraph\">Yes.<\/p><p class=\"wp-block-paragraph\">We can customise selected products with your company logo, event logo, names, dates, and other personalised details, subject to product suitability.<\/p><p class=\"wp-block-paragraph\">.<\/p><h3 class=\"wp-block-heading\">13. How can I contact Ancient Pewter?<\/h3><p class=\"wp-block-paragraph\">You may contact us via:<\/p><ul class=\"wp-block-list\"><li>WhatsApp<\/li>\n\n<li>Phone<\/li>\n\n<li>Email<\/li>\n\n<li>Contact Form on our website<\/li><\/ul><p class=\"wp-block-paragraph\">Our sales team will be happy to assist.<\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) 1. How do I place an order? You can browse our products on this website and contact our sales team via WhatsApp, email, or phone for enquiries, quotations, and order confirmation. . 2. Can I order directly from the website? No. This website serves as a product catalogue only. Online ordering &hellip;<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/ancientpewter.com.my\/wp3\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4437","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","top-store-woo-hover-zoom","top-store-single-product-tab-horizontal","top-store-shadow-","top-store-shadow-hover-"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/pages\/4437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/comments?post=4437"}],"version-history":[{"count":5,"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/pages\/4437\/revisions"}],"predecessor-version":[{"id":16966,"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/pages\/4437\/revisions\/16966"}],"wp:attachment":[{"href":"https:\/\/ancientpewter.com.my\/wp3\/wp-json\/wp\/v2\/media?parent=4437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}